The Policy which we follow at Softgen clearly states that, be it an employee or a client whatever information is shared with the company by any party is kept totally confidential. We at Softgen do not dissipate or misuse any kind of information provided to us as we believe in 100% transparency in our business relations which is the foundation of mutual trust and understanding developed between the company and its stakeholders. All information shared with us is only put to relevant use in order to provide maximum customer satisfaction to all our clients and not for any other purpose.
Before we can start working on any new project for any client a duly signed written agreement and a stipulated initial deposit is a pre-requisite. Once the designs are approved by the client and he gives a green signal for work to be initiated for the new project the entire amount of the initial deposit stands non-refundable. This should be taken note of by any of the prospective clients who are willing to enter into any kind of business relations with Softgen. Although, there can be an exception to this if and only if the designs developed by us do not meet the specified requirements of the client. In such a case, some part of the initial deposit is returned to the client, the amount of which can be decided upon by both parties with mutual consent. However, we do charge the client for our programming services since even though the client might not approve of the output produced the time and labour already invested into the project is not returnable.